Refund policy
We want you to receive exactly what you ordered.
Returns or exchanges are accepted only in eligible circumstances, including:
• Damaged products
• Wrong products received
• Defective products
• Products that are materially different from the product ordered
Regular-priced items are eligible according to our return and exchange conditions.
Sale products are not eligible for return or exchange.
Please review our complete Returns & Refunds Policy for the full procedure and conditions.
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Important Return Conditions
To protect the quality and hygiene of our jewellery, returned items must meet our return requirements.
Products should be returned in their original condition and with the relevant original packaging where required.
Items that have been damaged through customer use, altered, worn improperly, or returned without required packaging may not qualify.
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Need Help?
For questions about shipping, returns, exchanges, or your order, contact us:
WhatsApp/Phone: 0312-7055583
Email: zevanaco@gmail.com
Customer Support: Weekdays, 12 PM–12 AM
We’re here to help make your Zevana experience as smooth as possible.
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5. RETURNS & REFUNDS
Returns & Refunds
Our 7-Day Return Policy
At Zevana & Co., we want you to receive your order exactly as expected.
We offer a 7-day return/exchange window for eligible issues.
Returns and exchanges are accepted only when the product received is:
• Damaged
• Defective
• Incorrect
• Different from the product ordered
This policy is not a general change-of-mind return policy.
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Sale Products
Sale products are not eligible for return or exchange.
Please carefully review the product, price, and applicable sale terms before placing your order.
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7-Day Warranty
Zevana & Co. provides a 7-day warranty for eligible product defects.
The warranty applies to qualifying manufacturing/product defects and does not cover damage caused by misuse, accidents, improper care, chemicals, alterations, or normal wear.
If you believe your item has a qualifying defect, contact us within the applicable 7-day period.
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How To Request a Return or Exchange
Step 1 — Contact Us
Contact Zevana & Co. through WhatsApp or our customer support channel.
0312-7055583
Please provide:
• Order number
• Customer name
• Contact number
• Reason for the return/exchange
• Clear photographs or videos showing the issue
Step 2 — Review
Our team will review the information provided and determine whether the request qualifies under our return/exchange policy.
Step 3 — Return Instructions
If approved, our team will provide the relevant return instructions.
Please do not send an item back without contacting us first.
Step 4 — Inspection
Once received, the product may be inspected to confirm that the reported issue meets our policy.
Step 5 — Resolution
Depending on the situation, we will arrange an eligible:
Replacement / Exchange / Refund
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Refunds
If your return is approved for a refund, the refund will be issued through the original payment method, subject to the applicable payment process.
The applicable delivery/return charges will be communicated to you by our team at the time of processing.
Customers may be responsible for applicable delivery or return shipping charges where relevant.
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Exchanges
Eligible exchanges may be requested when:
• The wrong product was received
• The product is defective
• The product arrived damaged
• The product is materially different from the product ordered
Exchange availability is subject to stock.
If the requested replacement is unavailable, our team will discuss the available resolution with you.
Applicable delivery/exchange charges will be communicated at the time of processing.
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Important Conditions
For an eligible return or exchange:
• The item should be in its original condition.
• The item should not have been intentionally damaged or altered.
• Original packaging should be retained where required.
• The request must be made within the applicable 7-day period.
• Sale products are not eligible.
• Products damaged through misuse or improper care may not qualify.
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What Is Not Covered
Our return/warranty policy does not cover damage resulting from:
• Accidental damage
• Improper use
• Intentional damage
• Unauthorized modifications
• Harsh chemicals
• Failure to follow jewellery-care instructions
• Normal wear and tear
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Questions?
We’re here to help.
WhatsApp/Phone: 0312-7055583
Email: zevanaco@gmail.com
Customer Support: Weekdays, 12 PM–12 AM
Please contact us before sending any item back.